Goods that are not personalized and are in original/re-saleable condition may be returned within 30 days for a full refund. Return shipping must be paid by the buyer.
Shipping method depends upon the shipping weight and destination, we use primarily the United States Postal Service. Our packages are shipped from zip code 03848.
Items are packaged to the best of our ability to prevent damage. There are rare occasions that items are damaged in transit. Please contact us within 24 hours of receipt, and we will work to get you a replacement. Return process can depend upon the individual circumstance, in general we will work to get you a replacement as quickly as possible; we will often need photos of damage and/or packaging, as this is required by shipping companies to substantiate a claim.